Effective Date: 10-Dec-2024
At MHM Electronics, customer satisfaction is our priority. We understand that sometimes you may need to return a product or request a refund. This Refund Policy outlines the terms and conditions for refunds and returns. By making a purchase with us, you agree to the policy below.
1. Eligibility for Refunds
1.1 Conditions for Refunds:
To be eligible for a refund, the item must:
- Be unused and in its original condition.
- Include all original packaging, accessories, and documentation.
- Be returned within [Insert Timeframe, e.g., 30 days] of purchase.
1.2 Non-Refundable Items:
The following items are not eligible for refunds:
- Products damaged due to misuse or neglect.
- Customized or personalized products.
- Clearance or sale items (unless defective).
2. Refund Process
2.1 Steps to Request a Refund:
- Contact our customer support team at [Insert Email or Phone] with your order details and reason for return.
- Once your request is approved, we will provide instructions for returning the product.
2.2 Inspection:
Upon receiving the returned product, we will inspect it to ensure it meets the refund eligibility criteria.
2.3 Refund Approval:
If the item qualifies for a refund, we will process the refund within [Insert Timeframe, e.g., 7-10 business days].
2.4 Refund Method:
Refunds will be issued using the original payment method. Processing times may vary depending on your payment provider.
3. Exchanges
If you receive a defective or damaged item, we will replace it with the same product at no additional cost. Contact us within [Insert Timeframe, e.g., 14 days] of receiving the item to request an exchange.
4. Return Shipping
4.1 Customer Responsibility:
You are responsible for paying the return shipping costs unless the item is defective, damaged, or incorrectly delivered.
4.2 Shipping Address:
Returns should be sent to the address provided by our customer support team.
4.3 Shipping Liability:
We recommend using a trackable shipping service and purchasing shipping insurance. MHM Electronics is not responsible for items lost or damaged during return shipping.
5. Cancellation Policy
5.1 Before Shipping:
Orders can be canceled for a full refund if the cancellation request is made before the item is shipped.
5.2 After Shipping:
If the cancellation request is made after the item has been shipped, you must follow the return process outlined above.
6. Exceptions
6.1 Defective or Damaged Products:
If you receive a defective or damaged product, please contact us immediately. We will arrange for a replacement or refund at no cost to you.
6.2 Late or Missing Refunds:
If you haven’t received your refund within the stated timeframe, check with your payment provider. If the issue persists, contact our customer support team for assistance.
7. Contact Us
For questions or concerns regarding this Refund Policy, please contact us:
- Email: [Insert Email Address]
- Phone: [Insert Phone Number]
- Address: [Insert Business Address]